Look, we get it - nobody actually enjoys reading privacy policies. But we're gonna be straight with you about how we handle your info. We're a small architecture studio, not some big tech company, so we keep things pretty simple and transparent.
When you reach out to us or use our website, we'll collect basic stuff like your name, email, phone number, and whatever details you share about your project. If you're filling out a contact form, we're obviously gonna need that info to actually get back to you.
We also grab some technical data through cookies - things like your IP address, browser type, and how you navigate around our site. Nothing creepy, just standard website analytics so we can make the site better.
For actual clients, yeah, we'll need more detailed info - project requirements, site photos, maybe some financial details for budgeting. That's just part of the architectural process, can't really design your dream home without knowing what you're after.
Pretty straightforward - we use your info to provide our architectural services. That means responding to inquiries, creating designs, managing projects, sending invoices, all that jazz.
We might send you occasional updates about our work or sustainability initiatives if you've opted in, but we're not gonna spam your inbox every week. We've got actual architecture work to do.
Sometimes we'll use project data (anonymized, of course) for portfolio purposes or case studies. But we'll always ask permission before featuring your specific project publicly.
The technical data helps us understand which parts of our site are useful and which need work. Like, if everyone's bouncing off our sustainability page, maybe we need to make it less boring.
We don't sell your data - period. That's not our business model and honestly feels kinda gross.
That said, we do work with third-party services like email providers, cloud storage, and project management tools. They might have access to your info, but only what's necessary for them to do their job. We make sure they're legit and have proper security measures.
For larger projects, we collaborate with engineers, contractors, and other specialists. They'll see relevant project info, but that's just how construction works - it's a team effort.
If the law requires it or we need to protect our legal rights, we might have to disclose information. Hope it never comes to that, but gotta mention it.
Yeah, we use cookies. Not the chocolate chip kind, unfortunately. These are small files that help our website remember you and work properly.
Some are essential - like remembering you're logged in or keeping items in your inquiry cart. Others help us understand how people use the site through analytics.
You can disable cookies in your browser if you want, but heads up - some parts of the site might not work as smoothly. Your call though.
We use Google Analytics to see things like page views and bounce rates. They have their own privacy policy if you wanna dig into that rabbit hole.
Under Canadian privacy laws (PIPEDA and all that), you've got rights. You can ask to see what data we have on you, request corrections if something's wrong, or ask us to delete your info entirely.
Just shoot us an email at contact@runeflameverse.info and we'll sort it out. Usually takes a few days to process these requests - we're a small team, not an automated system.
If you've signed up for our newsletter or updates, there's an unsubscribe link in every email. One click and you're out. No hard feelings.
For active projects, there's some info we legally need to keep for a certain period (contracts, invoices, etc.), but we'll explain that if it comes up.
We take security seriously. Our website uses SSL encryption (that little padlock in your browser), and we store data on secure servers with proper access controls.
Only team members who need access to your info actually get it. We're not passing around client files at random.
That said, let's be real - nothing online is 100% secure. We do our best with industry-standard practices, but if you're sending super sensitive stuff, maybe give us a call instead of emailing it.
We regularly back up data and keep our systems updated. Boring IT stuff, but it matters for keeping your information safe.
We're based in Vancouver, but some of our service providers might store data on servers outside Canada - often in the US. Different countries have different privacy laws, which is worth knowing.
When we work with international providers, we make sure they meet reasonable privacy standards. But yeah, if your data crosses borders, it's technically subject to that country's laws.
If this is a dealbreaker for you, let us know and we can discuss alternative arrangements for your project.
Things change - new laws, new tools, new ways of working. If we update this privacy policy, we'll update the date at the top and let you know if it's anything major.
We're not gonna sneak in sketchy clauses or anything. If we make significant changes, we'll probably send an email or post something obvious on the site.
Worth checking back here occasionally if you're curious, though we don't expect to change this often.
Got questions about this policy or how we handle your data? Just reach out. We're actual humans and we'll give you straight answers.
Email us at contact@runeflameverse.info or call (604) 555-0192. We'll get back to you within a couple business days, usually faster.
If you've got a complaint about how we've handled your information and we can't resolve it, you can contact the Office of the Privacy Commissioner of Canada. But let's try to work it out directly first, yeah?
Bottom Line
We collect what we need to do our job well, we protect it properly, and we don't do anything shady with it. If you've got concerns or questions, just talk to us. We're an architecture firm, not a data mining operation - your trust matters way more to us than any information we collect.